As a business, there may come a time when you make a purchase but on delivery, you realise that the product ordered is not the same as that being delivered. In these instances, it is important to return the goods with a GRN or Goods return Note pad as without it you may be responsible for the payment of the incorrect/defective product that was delivered to you.
Unless part of an official contract, a quotation is not legally binding, however, when a customer accepts the quotation they are committing to the sale at the price which is reflected on the quotation. Tip. Ensure your customer signs acceptance of your quotation.
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